Privacy policy

This Privacy Policy describes how leatherboxusa.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us via our contact form or by mail using the details provided below:

Leatherbox USA Inc
43 Western Avenue
PO BOX #271
Marlboro, NY 12542-9998
United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load our website accurately for you, and to perform analytics on website usage to optimize our Site.
    • Source of collection: Collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify and Google.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with our website.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify and our delivery services (including but not limited to USPS and FedEX).
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers which is held as encrypted data, stored only as long as is necessary to complete the transaction, at which point it is removed), email address and phone number.
  • Customer support information
    • Purpose of collection: If you contact our customer services department with a query or a complaint, we will process your personal data in order to resolve your query or complaint.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: we use Keeping.com to provide customer support.
    • Personal Information collected: contact details, your online correspondence with our Customer Care team.

Minors

This Site is a general audience website and is not directed for use by children. We do not intend to collect Personal Information from anyone who is under the age of 13. If you are under the age of 13 you should not provide any Personal Information to us and you should use this Site only with the involvement of a parent or guardian. If you are a parent or guardian of a child under the age of 13 and suspect he/she has provided Personal Information on or through the Site, please Contact Us.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of our website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • Facebook is also directly connected to our Store as one of our marketing channels.
  • Instagram is also directly connected to our Store as one of our marketing channels.
  • Pinterest is also directly connected to our Store as one of our marketing channels.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your rights

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use our website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name Function Duration
_ab Used in connection with access to admin. 2y
_customer_account_shop_sessions Used in combination with the _secure_account_session_id cookie to track a user's session for new customer accounts. 30d
_secure_account_session_id Used to track a user's session for new customer accounts. 30d
_secure_session_id Used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. 24h
_shopify_country This cookie helps avoid doing GeoIP lookups after the first request. session
_shopify_m Used for managing customer privacy settings. 1y
_shopify_tm Used for managing customer privacy settings. 30min
_shopify_tw Used for managing customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1min
_tracking_consent Tracking preferences. 1y
_cmp_a Used for managing customer privacy settings. 1d
c Used in connection with checkout. 1y
cart Used in connection with shopping cart. 2w
cart_currency Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout. 2w
cart_sig A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations. 2w
cart_ts Used in connection with checkout. 2w
cart_ver Used in connection with shopping cart. 2w
checkout Used in connection with checkout. 4w
checkout_token Used in connection with checkout. 1y
customer_account_locale Used in connection with new customer accounts. 1y
dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with buyer localization. 2w
master_device_id Used in connection with merchant login. 2y
previous_step Used in connection with checkout. 1y
discount_code Used in connection with checkout. session
remember_me Used in connection with checkout. 1y
secure_customer_sig Used to identify a user after they sign into a shop as a customer so they do not need to log in again. 1y
shopify_pay Used in connection with checkout. 1y
shopify_pay_redirect Used in connection with checkout. 1y
shop_pay_accelerated Used in connection with checkout. 1y
source_name Used in combination with mobile apps to provide custom checkout behavior, when viewing a store from within a compatible mobile app. session
storefront_digest Stores a digest of the storefront password, allowing us to preview our storefront while it's password protected. 2y
tracked_start_checkout Used in connection with checkout. 1y
checkout_session_lookup Used in connection with checkout. 3w
checkout_prefill Used in connection with checkout. 5m
checkout_queue_token Used in connection with checkout. 1y
checkout_queue_checkout_token Used in connection with checkout. 1y
checkout_worker_session Used in connection with checkout. 3d
checkout_session_token Used in connection with checkout. 3w
checkout_session_token_<<token>> Used in connection with checkout. 3w
cookietest Used to ensure our systems are working correctly 1m
order Used in connection with order status page. 3w
identity-state Used in connection with customer authentication. 24h
identity-state-<<token>> Used in connection with customer authentication. 24h
identity_customer_account_number Used in connection with customer authentication. 12w
card_update_verification_id Used in connection with checkout. 20m
customer_account_new_login Used in connection with customer authentication. 20m
customer_account_preview Used in connection with customer authentication. 7d
customer_payment_method Used in connection with checkout. 1h
customer_shop_pay_agreement Used in connection with checkout. 20m
pay_update_intent_id Used in connection with checkout. 20m
localization Used in connection with checkout. 2w
profile_preview_token Used in connection with checkout. 5m
login_with_shop_finalize Used in connection with customer authentication 5m
preview_theme Used in connection with the theme editor session
shopify-editor-unconfirmed-settings Used in connection with the theme editor 16h
wpm-test-cookie Used to ensure our systems are working correctly. session

Reporting and Analytics

Name Function Duration
_landing_page Track landing pages. 2w
_orig_referrer Track landing pages. 2w
_s Shopify analytics. 30min
_shopify_d Shopify analytics. session
_shopify_s Shopify analytics. 30min
_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
_shopify_y Shopify analytics. 1y
_y Shopify analytics. 1y
_shopify_ga Shopify and Google Analytics. session
customer_auth_provider Shopify analytics. session
customer_auth_session_created_at Shopify analytics. session
unique_interaction_id Shopify analytics. 10m

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Exercising Your Right to Withdraw Consent

We respect your right to have control over your personal information and understand that your consent is fundamental to that control. You have the freedom to withdraw your consent for the collection, use, and disclosure of your personal data at any time. To withdraw your consent, simply contact us indicating your request to withdraw consent. Our dedicated team will promptly process your request and ensure that your personal information is no longer used for the specified purposes.

We want to emphasize that withdrawing your consent does not affect the legality of any data processing that occurred prior to your withdrawal. However, once your consent is withdrawn, we will cease using your personal data for the purposes to which you previously consented. It is important to note that certain legal obligations or legitimate interests may require us to retain or continue processing your information despite your withdrawal of consent. In such cases, we will inform you of the reasons for our continued processing.

Data Security Measures

Our webshop has a SSL certificate installed. This is used to secure all data that is passed from the browser to the website’s server.

Our webshop is PCI (Payment Card Industry) compliant. The PCI security standards are technical and operational requirements that were created to help prevent credit card fraud, hacking and various other security vulnerabilities and threats. The standards apply to all organizations that store, process or transmit cardholder data with guidance for software developers and manufacturers of applications and devices used in those transactions.

Our webshop is hosted on Shopify's servers which automatically applies any security patches or updates to our webshop.

We use Shopify's Transport Layer Security (TLS) certificate that improves network security between the client and the server for a reliable connection during the transmission of encrypted messages. In addition, this certificate enables us to avoid malicious imposters during the transmission, which is hosted on a safe medium.

Data Breach and Security

At Leatherbox USA, we prioritize the privacy and security of our clients' information. We have implemented stringent measures and safeguards to protect the data entrusted to us. However, in the unfortunate event of a data breach, we are committed to promptly addressing the issue and ensuring transparency in our communication.

In the event of a data breach that poses a significant risk to the privacy and security of our registered clients' information, we will undertake the following steps:

  1. Notification: We will promptly notify affected registered clients via email or other agreed-upon communication channels as soon as reasonably possible after discovering the breach. Our notification will include details about the nature of the breach, the type of information accessed or compromised (if known), and our recommended actions to mitigate potential harm.
  2. Investigation: We will conduct a thorough investigation to identify the cause and extent of the breach. Our dedicated team of experts will work diligently to assess the situation, implement remedial measures, and prevent similar incidents in the future.
  3. Reporting: We will comply with applicable laws and regulations regarding data breach notifications. In addition to notifying affected registered clients, we will report the breach to relevant authorities as required.
  4. Review and Enhancements: Following a data breach, we will conduct a comprehensive review of our security measures, policies, and procedures.

Please note that while we take every precaution to safeguard your data, no security measures can provide an absolute guarantee against unauthorized access or breaches.

By entrusting your information to us, you acknowledge and understand that despite our best efforts, no method of data transmission or storage is entirely secure, and you assume any associated risks.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

Last updated: June 20th, 2023