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Do you have questions about your order or a general question?
As you probably know, leather does not come off the roll and a skin has a specific shape. For that reason we cannot promise exact sizes, such as with a coupon (approximately 45x50cm) or a quarter hide (approximately 90x100cm) or with a half hide (approximately 90x180cm). Because every skin is unique, the stated sizes indicate the total surface that you will receive. You will therefore not receive a square piece of leather with the exact length and width measurements (an example: if you order a quarter hide of 100x90 cm, it can also be 110x81 cm). Also take some cutting loss into account when selecting the right size for your project.
Nevertheless, the piece of leather you order has the same amount as what is described. That's why we try to make everyone happy with the same amount of beautiful leather pieces.
As you probably know, leather is a natural product, which means that the animal can always suffer from scars and insect bites.
So that's why it regularly happens that there are holes in the skin. There can be two reasons for this; during slaughter, the skin is cut off the animal and sometimes the butchers are less precise than we would like and then you call it
a 'butcher cut';
Or it could be that it's such an ugly spot that the tannery decided to cut it out. But at all times you don't pay for the hole.
The measuring machine only measures the surface that onsists of leather.
Keep in mind that if you got a piece of leather with a hole, we probably supplied that hide bigger. So that you still have
something extra to get your patterns out.
This is often the case. We always try to give everyone the right amount. Because as you probably know, leather doesn't come off the roll and a skin has a specific shape. It is therefore possible that you did not receive a 45x50cm with a coupon, but perhaps 60x38 or 55x41. Nevertheless, the piece of leather you ordered has the same amount as what is described. This also applies to every size we offer (quarter skin / half skin / whole skin), except for the panels.
We have had a cutting knife made for this, so they are perfectly cut out at 20x30cm.
Do you need exact easurements? Please let us know in advance by leaving your measurements in the comments field. Then we can take this into account in regards to the products we have in stock.
No, unfortunately this is not possible. The bottom of a separating zipper cannot be repaired manually, because this part (retaining box) can only be made in the factory. So when the bottom of the zipper is broken (in a jacket) you need to have a new zipper put in.
We are a wholesaler, but since there is no good alternative for private individuals to buy our products elsewhere, private individuals are welcome. Keep in mind that the prices in our wholesale are excluding VAT. A good alternative to our wholesale is our online shop.
First check whether money has been debited.
Has no money been debited? Then the payment was not successful. You can then place your order again. We do not process orders without successful payment, so you don't have to worry that you will end up receiving two orders.
Check your spam box, sometimes your order confirmation arrives there.
If you still cannot find your order confirmation please contact us.
You can see this on the product page. Here you can see whether or not your product is in stock. If it is temporarily out of stock, you can register by clicking the "notify me" button. When the product is back in stock you will automatically receive an email to notify you!
This is possible! At the check-out page you have the option to add your product to your previous order. This way you do not have to pay extra shipping costs.
You can only cancel if your order has not yet been shipped. In that case, please contact us and we will cancel your order and refund your money.
We use the following payment methods:Visa, Mastercard, American Express, Discover, and Diners Club debit and credit cards and digital wallets (PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay, Venmo).
When you order online you will receive an order confirmation via email which includes an invoice. If the invoice is not included please contact us and we will resend your invoice.
We use the following payment methods:Visa, Mastercard, American Express, Discover, and Diners Club debit and credit cards and digital wallets (PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay, Venmo).
We use the following payment methods:Visa, Mastercard, American Express, Discover, and Diners Club debit and credit cards and digital wallets (PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay, Venmo).
As a business customer you can also pay by bank transfer.
Please contact us if you need to do so.
First check whether money has been debited.
Has no money been debited? Then the payment was not successful. You can then place your order again. We do not process orders without successful payment, so you don't have to worry that you will end up receiving two orders.
Check your spam box, sometimes your order confirmation arrives there.
Of course we hope that you are completely satisfied with your purchase. Unfortunately, it can happen that the material is not quite what you expected, or you may want to exchange it for something else. At Leatherbox you can return your order within 30 days of receipt. The shipping costs for the return shipment are at your own cost.
You can register your return within 30 days after you have received the product.
To get the full refund, it is important to return your product in its original condition and undamaged.
To start a return, you can contact us via our contact form. Please provide your order number, the product(s) you would like to return and the reason for your return. If your return is accepted, we’ll send you an e-mail including instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will understand that you cannot return the following items:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
It depends. If you have changed your mind or found out that it is not the right product for your purpose, you must pay the
return costs yourself.
If the product is damaged or if the wrong product has been delivered, the shipping costs are of course on us.
Do you have questions about your order or a general question?